rosematcha · Reese Ferguson

Summary

Versatile professional with expertise in systems administration, arts education, event organization, and web development. Skilled in managing technical infrastructure, creating engaging content, coordinating community initiatives, and delivering excellent customer service. Passionate about user-centric design and open technologies.

Work Experience

Systems Administrator[+]

SAY Sí | January 2023 - Present

Systems AdminInfrastructureAutomation

Visitor Services Associate[+]

Ruby City | May 2025 - Present

Customer ServiceEvent SupportArts

Instructor, Saturday Morning Discovery[+]

UTSA Southwest | May 2023 - Present

EducationPhotographyYouth Programs

Media Arts Teaching Artist[+]

SAY Sí | August 2018 - February 2025

TeachingAdobe SuiteYouth Programs

Skills & Proficiency

Technical

Systems Administration95%

JavaScript/React85%

HTML/CSS90%

Network Support80%

Security Protocols75%

Creative & Media

Adobe Creative Suite90%

Photography95%

Video Production85%

UX/UI Design80%

Graphic Design85%

Operations & Events

Event Planning90%

Project Management85%

Customer Service95%

Team Leadership80%

Community Engagement90%

Education

Associate of Computer Science

Northwest Vista College | San Antonio, TX
Graduated: May 2023

Professional Highlights

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Implemented an inventory system for 500+ items and led data-driven infrastructure improvements, significantly enhancing organizational efficiency.

Systems Administration Achievement

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Employee of the month four times during tenure at McDonald's, with customers specifically requesting my service.

Customer Service Excellence

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Developed bespoke WordPress extensions including a serialized check-in system for volunteer role assignments.

Web Development Innovation